Help & Support | Famreco

Join from an invitation

Famreco is preparing for public release. An App Store installation link is not available yet. Keep your invitation message for later.

Open the invitation link in the original message from someone you trust. When Famreco opens, check the inviter and album, then follow the instructions to join.

After joining, look for the album in Famreco’s album switcher. Keep the original invitation message in case you need to open the link again.

The link does not open Famreco

If Famreco is already installed, return to the original message and tap the invitation link again. If an in-app browser gets in the way, try opening the link in Safari.

Check for an available app update. Close and reopen Famreco, or restart your device, then try the original link again.

The invited album is missing

Check that you are signed in to iCloud with the intended Apple Account and that iCloud Drive is enabled. Reopen Famreco and check the album switcher.

Ask the person who invited you whether the invitation is still valid and your membership is active.

Members or permissions are out of date

On the member screen, tap “Update Members”. If your own permission changed, tap “Update My Permission”.

Changes may take time to appear. Use a stable connection, close the screen and open it again. If access is still wrong, ask the album owner to check your permission.

Photos or videos are not syncing

Check your connection, iCloud Drive and the available storage on both your device and iCloud.

Larger files can take longer. Keep Famreco open on a stable connection and allow time for synchronization.

You cannot select a photo or video

Check Famreco’s photo access in your device settings. If access is limited to selected photos, add the items you want to use.

For videos, check the duration and applicable Premium conditions. Also check the free space on your device.

You cannot post, comment or react

Available actions depend on your role in the album. Ask the owner to confirm your current permission, then refresh it in Famreco.

If you have been removed from an album, you cannot continue using it. Contact the owner if you think this is a mistake.

Premium and purchases

You can create two albums of your own for free; albums you join do not count toward this limit. Creating a third owned album or more requires Premium.

Creating, previewing, saving within Famreco and reediting Mini Albums and Memory Books are free. Mini Album image sharing requires an eligible Owner or Contributor with Premium. Memory Book PDF export requires the Owner with Premium.

If a purchase is not reflected, check the Apple Account used for it and tap “Restore purchases”. A pending purchase or status update may take time.

Apple manages App Store payments, subscriptions and refunds. Check your purchase history or Apple’s support if you need billing help.

Delete a post or album

Use the deletion options in Famreco and read the confirmation carefully. Removing something from this device, leaving a shared album and permanently deleting it have different effects.

Permanent deletion may affect other members. Keep a separate copy of important photos and videos when needed.

Restore after changing devices or reinstalling

Sign in to iCloud with the same Apple Account, enable iCloud Drive and check the available albums on Famreco’s restore screen.

A shared album may require its original invitation again. Keep the app open on a stable connection during restoration.

Before contacting Support

Close and reopen Famreco, restart your device and check for available app and iOS or iPadOS updates.

Try a stable Wi-Fi or mobile connection. Note which screen and action led to the problem.

Contact us

If you still need help, use the email link below. Include your device model, operating-system version, Famreco version and the steps that led to the problem.

Include the displayed error message if useful. If you send a screenshot, hide personal information first.